• Team : Customer Happiness
• Country : Manila, NCR, Philippines
• Schedule : Full-time
• On-site/Remote : Hybrid

Join the team redefining how the world experiences design.

Kamusta, hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we’ve created an environment that truly empowers you to thrive.

What you’d be doing in this role:

As Canva scales, change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.

We’re looking for passionate people with a hunger to empower and support Canva users. Our Customer Happiness Specialists delivers high impact and value to Canva users with an accurate and timely response. We need someone who loves challenges just as much as we do, and open and adaptable to a company as dynamic as Canva. Do you want to work within a cross-cultural, customer focused organisation? If your answer’s yes, then we would love to hear from you!

Are you a fresh graduate? Have no fear! This role is also open to even the most junior candidates!

• Be an expert in all things customer service to support Canva’s global users through fast, upbeat, and genuine responses across the modalities of chat or email in order to produce long-term customer loyalty and happiness.
• Craft accurate answers and solutions to customer queries, across all the spectrum in specialist operations from Accounts and Billing, Print Operations or Technical Support etc.
• Efficiently help resolve complex Canva user concerns using different Canva tools.
• Champion patience and empathy when engaging with users, coming from a desire to support them with their positive intentions.
• Collaborate within immediate teams, or other customer happiness verticals for cross-team projects and initiatives.
• Aligns with results-based performance; deeply understands prioritizing key performance indicators as an individual and as a team.
• Be an authentic Canva Ambassador, fully-equipped to represent Canva across both internal team communications and external customer engagement.
• Adapts to a 24/7 shifting schedule with an understanding of global customer support.

You’re probably a match if:

• You are a fresh graduate or you have relevant customer service experience in an email and/or chat support role with strong communication skills, both verbal and written
• You preferably have exposure to a customer-centric environment within business-to-business or enterprise support transactions
• You are organized and efficient, particularly when it comes to handling volume-inclined workloads
• You are a team-player, you can deliver individual results through collaboration and with a team goal in mind
• You are self-motivated for growth and learning; can proactively put themself outside of their comfort zone
• You are patient and empathetic to complement our core values of Be a Good Human and Be a Force for Good
• You are amenable to 24/7 shifting schedules, including rotating shifts, weekday rest days and split offs with an understanding of global customer support