What You’ll Be Doing
In this role, you will:
- Support the day to day operations activities
- Ensure the entire operations running smooth
- Be the front line of the company
- Maintain a good relationship with both new and existing users
- Be a consultant for the users as well as a communicator between the users and the company
- Ensure users satisfaction
- Process users registration data and monetary / crypto transactions through admin panel
- Monitoring the issues/complaints and troubleshoot by working with Product team
- Reading, prioritizing, and responding to users’ queries through all channels (i.e. live chat, emails, phone calls and Telegram)
- Foster amazing users experience
Who We Are Looking For
- Have at least 1 year of experience working in the related role
- Able to operate Microsoft Office
- Fast learner
- Getting things done
- Fluent in English both spoken & written
- Ready to work on shifting schedule
Let’s Realise a Cryptocurrency Bank for Everyone!
We are building the #1 cryptocurrency bank for everyone to accelerate the transition to an open financial system
We have impacted many lives but there’s still plenty to do and we can’t do it alone. You can learn more about us