Jakarta, Jakarta, Indonesia
Minimum Qualifications
- 5+ years of hands-on experience in collections in multifinance or productive loan industry in Indonesia
- 1-2 years of managerial experience
- Professionally certified to carry out debt collection activities in Indonesia (e.g. SPPI)
- Based in Jakarta
- Demonstrated proficiency in maximizing debt recovery while preserving positive customer relationships
- Proven ability to develop and execute effective debt recovery strategies, minimizing losses and handling overdue accounts
- Strong collaboration and communication skills to work effectively with internal teams and stakeholders
- Understanding of regulatory guidelines and practices governing debt collection processes in the Indonesian lending landscape
Preferred Qualifications
- Ability to bring innovative approaches to debt recovery, leveraging technology or new methodologies for improved results.
Responsibilities
Optimize Debt Recovery Strategies
- Implement innovative approaches to maximize debt recovery
- Develop and execute inventive debt recovery strategies, leveraging technology or novel methodologies to improve outcomes while preserving positive customer relationships
Effective Debt Recovery Management
- Drive results by efficiently handling overdue accounts, minimizing potential losses, and ensuring effective debt recovery
- Develop, refine, and execute strategies to optimize debt recovery while prioritizing customer satisfaction, fostering positive relationships even in challenging debt collection situations
Regulatory Compliance Adherence
- Ensure compliance with regulatory guidelines and practices governing debt collection processes within the Indonesian lending landscape
- Uphold ethical and legal practices in debt collection procedures, adhering strictly to regulatory standards and guidelines